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What is the signal loss for LMR-200 and LMR-400 cables
For LMR-200 cable, the loss is 0.169dB/ft
For LMR-400 cable, the loss is 0.068dB/ft ...
We got all of the candles to turn on and off from the lighting console but we couldn't get any of them to really dim on or off. It was more switch on and off. Any thoughts on what we might need to do so we get an actual dim?
In order for the candles to dim properly you will need to add a ghost load. We recommend adding a 100 watt light bulb to ...
Which dimmers can I use with my City Theatrical Candle?
5620 QolorFLEX 3x10A Dimmer (previously D3 Dimmer)
Curve: In the Menu, go to Curve Selection. Set LED TV/Film Mode to 1.
5720 QolorFLEX 2x5A Dimmer (previously D2 ...
What is the difference between the Candle Kit (PN 3400), the Candle Kit 0-10V(PN 3410) and the Candle Kit Stick (PN3420)?
The Candle Stick has the appearance of a real candle (4” white candle stick with dripping wax). It has a jack on the bottom to ...
What is the difference between the Candle Kit (PN 3400), the Candle Kit 0-10V(PN 3410) and the Candle Kit Stick (PN3420)?
The Candle Stick has the appearance of a real candle (4” white candle stick with dripping wax). It has a jack on the bottom to ...
What would happen if I accidentally tried to power my candle with 120 volts?
It would be immediately destroyed. ...
Why doesn’t City Theatrical manufacture the 0-10v analog candle anymore?
Analog control of entertainment lighting is growing increasingly rare. If you must have analog control, contact us for engineering advice ...
Why are my LEDs pulsing when connected to my Studio Receiver 5904/5905?
Try turning RDM OFF at the Studio Receiver 5904/5905. This will reduce the noise over the DMX cable. RDM being ON at the receiver has ...
What is the minimum input voltage for SHoW Baby?
The minimum input voltage is 7.5vDC ...
What are the dimensions of the DMX Iris to fit into the slot of the fixture
Thickness: 14mmWidth: 120mmLength Overall of insertion: 132mm
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Why do I not have all the apps shown in the quick start guide / manual for my DMXCat 6000 App?
If you have an iOS device or certain models of Android your device does not have the ability or specifications to be a light meter. ...
Where can I find the most up-to-date firmware?
All Firmware new and old can be found on our website! https://www.citytheatrical.com/resources/firmware
More information: https://www.citytheatrical.com/resources/firmware
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We’re using the 5906/5907 receiver card one of the electricians reversed the polarity on the power and now I can not get the card to come back on. Does reversing the polarity kill the receiver card?
The 5906/5907 you most likely blew a fuse, F3. You can test it with a meter but it will likely need to come in to ...
Why can't I control DMX with Blackout Controller and my 5910/5911/5912 to 5902/5903/5900 but my connection shows as stable? I have confirmed wireless connection with the DMXCat app.
Please go to the iPad settings and confirm that your device is staying on the designated WIFI network.
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What does the Green LED shown on the cover mean?
The LED shows whether DMX is present or not. Flashing, no DMX, solid DMX present.
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We are trying to have the receiver cards hold the last DMX scene when DMX signal is lost. The Receiver Card has the DMX Fail options configured so it should hold last scene for 5 seconds goto to level 75% for 20 seconds then to 0%. Removing the DMX transmitter from the test rig sends the dmx output of the Receiver card to 0% instantly.
The DMX fail settings only work for the 0-10V/PWM output.When the source DMX stops, the DMX output of the receiver card also stops, therefore it ...
What is the refresh rate and break times?
Here are the numbers for the refresh rate and break times. Custom timings in DMXCat settings should be defaulted to off which would make your ...
What is the main difference between SHoW Baby 6 and the new Multiverse SHoW Baby?
Color, kidding aside, the Multiverse SHoW Baby uses our latest wireless DMX radio technology. More information about Multiverse can be found on our website.
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Why does my DMXcat always show and additional universe as 'unconfigured'?
The unconfigured universe are receivers that are set to a universes that are not being transmitted by the transmitter, but are on a SHoW ID ...
What are the dimensions of the 1330 Cable Hook?
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What voltage do I need to power my 5906 & 5907 Receiver Cards?
You are able to use between 5-30Vdc to power the 5906 & 5907 Receiver Cards.
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What does my 2192 DMX Iris indicator LED tell me?
- Mostly OFF w/ short blinks ON ~ 1 per 4 secUnit on and running, no DMX- Mostly ON w/ short blinks OFF~ 1 per ...
What are the dimensions of the PCBA in my 3450?
1.961in x .64in
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What is the operating temperature for 7400-5902/7400-5903?
-25 Degrees Celsius to 60 Degrees Celsius
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What is the operating temperature for my 5900 Show Baby?
0 Degrees Celsius to 40 Degrees Celsius
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What is the Frequency Refresh Rate of the 5620?
The 5620 and 5742 dimmers use the phrase "TV/Film Mode x" where x is 1 to 5 representing the PWM frequency output of the dimmer ...
What do the part numbers for QolorFLEX LED tape mean?
Each type of QolorFLEX LED Light Strip is identified by a part number which consists of 7 sets of characters. Each character set specifies a ...
What operating voltage is available for QolorFLEX LED tape?
QolorFLEX is available in both 12- and 24-Volt configurations. 24 Volt strip allows for longer continuous runs and requires half the amperage of 12 Volt ...
What LED Colors are available for QolorFLEX?
QolorFLEX is available in a variety of different colors and combinations of colors. Single color white stripes are available in cool (CW), natural (NW), and ...
What are the IP Ratings of QolorFLEX LED tape?
IP 20 is Approved for indoor use only; IP 67 is Suitable for outdoor use.
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When updating my Multiverse Transmitter 5910/5911/5912 to the newest software the transfers fail.
Please make sure you are on an isolated network and no sACN or Art-Net traffic is present during the update.
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What accessories will I need with my 5637 Antenna Splitter?
Here is what you might need per product: 5900/5902/5903/5904/5905/5910/5911/5912/ - You will need either two 5641 3' Adaptor Cables (N(m) to N(m)) and/or two 5639 ...
Which QolorFLEX dimmers have Run1 (DMX) and Run2 (stand alone mode)?
The products with Run1 and Run2 modes are 5809, 5811, and 5812.
Run1 and Run2 can also be found in 5821/5823/5825 units made after 2023. Earlier ...
Will the 5722M or 5742M dimmer status light stay solid if functional?
No, a solid RED status LED is not normal and the dimmer most likely is non-funtional. The Status LED will blink error codes as follows:Under ...
What do the LEDs on my ColorSource Relay indicate?
Power LEDSolid - Incoming powerOff - No incoming powerBlinking - Updating softwareDMX LED Solid - DMX is present and validBlinking - No DMX dataRelay LEDSolid ...
What is the operating temperature of the ColorSource Relay?
0°C–40°C; 5–95% humidity
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Will my DMXCat 6000 automatically power down or will it stay on as long as it is plugged in?
The DMXCat 6000 will power down after 8 hours of nonuse.
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What is the ambient temperature range for my 5910/5911/5912?
Indoor - 0 C to 40° C
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What are the supported protocols of my 5910/5911/5912?
ANSI E1.20 RDM via Art-Net / DMXcatANSI E1.33 RDMnetASNI E1.31 Streaming ACN (sACN)Art-Net I, II, III and IV
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Why can't I use ETC console RDM to access my Multiverse products?
This is a fault within the ETC RDM software. It is a known problem that should be addressed with ETC. Certain ETC consoles will not ...
What are the dimensions of the 5916/17 dimmer.
Here are the dimensions in inch
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What wire gauges fit int he 5916/17 dimmer connectors
For the power and dimmer loads, 18-24AWGFor the DMX 22-26AWGIf using stranded, you need to press the release button to get the wire in without ...
What can I use to find the DHCP IP address for my transmitter stuck in bootload mode?
Tftpd64 program can be used to setup a DHCP server on your local windows machine. From there you should see a log entry for a ...
What does IAP0 on my 5809 mean?
IAP0 indicates the bootloader and should disappear once the unit powers up fully. If IAP0 does not disappear and is the only message on the ...
What is the default SHoW ID for the 5906/5907 Receiver Cards?
The default SHoW ID is 24250. You can confirm this by making sure the Band LED is Green indicating that you are in the Multiverse ...
What does the Show ID LEDs indicate on my 5906/5907 Receiver Cards?
5906Band LED Color
2.4GHz Show ID - Green
Neo Show ID - Yellow
Show ID LEDGreen - 24250/201 - Adaptive hoppingCyan - 24102/102 - Full bandwidth hoppingMagenta - ...
When updating my DMXCat 6000 I receive this message “Update Error! Timeout” “HVVersionGet Error 10” <br />Is there a bypass for this?
You can try the following:1) Exit DMxcat app and turn off dongle2) Hold the flashlight button while powering up, the LED should go solid green3) ...
What is the idle current of the 5942/43 and 5916/17 dimmers
The 5942/43 dimmer draws 0.45W in wireless mode and 0.35W in wired mode.The 5916/17 dimmer draws 0.36W in wireless mode and 0.27W in wired mode.
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When updating my transmitter 5910/5911/5912 while in bootload mode all the LEDs except the link light went dark. What are my next steps?
Power down the device.With a paper clip or something similar press and hold the button next to the ethernet port. Power on the device while ...
Where can I find my serial number on my AquaFog 3300?
You can find the serial number on the control panel where the power ports are located.
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What wires go to what pins on the DMXCat 5-pin tail?
Pin 1 - CommonPin 2 - Data NegativePin 3 - Data Positive Pin 4 - Empty Pin 5 - Empty
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What is the DMX Operation of the 4160 Project Dowser?
The 4160 Projector Dowser responds to DMXcommands as follows:• DMX level 00 (OFF) = Home position• DMX level 50 (50%) = 45° counter-clockwise fromhome position• ...
What is the Custom Color function on my QolorPoint 7000?
This mode allows the fixture to output a static Red, Green, Blue or White color, or any combination thereof; each color may be set to ...
What is the Static function on my QolorPoint 7000?
In this mode the fixture outputs a static LEE or preset ‘cc’ or Custom Color as selected.All settings are remembered when the unit is turned ...
What is the DMX function on my QolorPoint 7000?
In this mode the fixture is under control of DMX and may be controlled by a Multiverse DMX compatible device or a Master fixture.The options ...
What is the Effects function on my QolorPoint 7000?
In this mode the fixture generates a number of special effects. The speed of effecttypescan be adjusted from 1 to 10
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What is the DMX Master Operation verses DMX Slave Operation on my QolorPoint 7000?
MASTEROnce Master mode is set, the Master may transmit to any number of slaves by selecting a matching SHoW ID using the SHoW ID button ...
What is the 5th DMX Channel on my QolorPoint 7000?
The 5th DMX Channel enables an intensity parameter. This allows the the fixture overall color Channel 1-4 to be dimmed. Values are 0 to 255, ...
What is the part number for the F7 Fuse on the 5942/5943?
693-3413.0332.22https://www.mouser.com/ProductDetail/Schurter/3413.0332.22?qs=tk5EcTX4n4yNf01GmJFMyw%3D%3D
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What is the manufacturer PN for the DMXCat 6000 Power Switch?
612-TL3301SPF260QJhttps://www.mouser.com/ProductDetail/E-Switch/TL3301SPF260QJ?qs=QtyuwXswaQgKblzuLb%2FVCw%3D%3D&utm_id=21022537337&gad_source=1
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What is the default SHoW ID on my QolorPoint 7000?
Default is Green 201. This is true for legacy and Multiverse QolorPoints.
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What is the height of my QolorPoint 7000 with the handle upright?
294mm
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What is the height of my QolorPoint 7000 when the handle is down?
244mm
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What is the warranty policy for my Iris 2180?
City Theatrical Iris Limited Lifetime WarrantyWe will provide a lifetime warranty on any manual iris we manufacture subject to the following conditions:• The wattage of ...
What are the do's and don'ts of the Safer Sidearm?
DO NOT:• Over-tighten the square head bolt against the sidearm pipe• Weld anything to Safer Sidearms• Cut or grind Safer Sidearms• Suspend personnel from Safer ...
What is the safe working load for my PN 200/202/204?
50 lbs
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What is the DMX Operation that the Dowser responds to?
• DMX level 00 (OFF) = Home position• DMX level 50 (50%) = 45° counter-clockwise from home position• DMX Level FF (100%) = 90° Counter-clockwise ...
Why will my PDS not turn on?
The power supply in the unit has most likely failed. Also, check that the fuse is still functional.
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What is the PN for the new Deep Red LED tape?
5050-24-RGBAD-60-5-20-1
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What fixtures do you make Drop-In Irises for?
2180 SOURCE FOUR IRIS2185 SOURCE FOUR JR. IRIS2186 STRAND SL IRIS2187 SELECON PACIFIC IRIS
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We are trying to wirelessly control realistic candles, preferably the CT flicker candles in a handheld prop (very small footprint available to hide dimmers), with 3 individual channel controls, and all turn off at the same time. And it needs to last at least 1 hour.
Unfortunately we no longer sell the flicker candles.But if you have them our 2 Channel 5616 and 5 Channel dimmers 5942 have a curve for ...
What is the best way to insert and take out wires on the DIN Rail Dimmers?
Using a small flat head screw driver place the flat head in the grove and push down. this will open the gate and allow the ...
What does LED size mean?
LED SIZE Refers to the actual chip size of the LED. In general, larger the chip size, the more light output is possible. Single color ...
What are the available operating voltages for QolorFlex LED Tape?
QolorFLEX is available in both 12- and 24-Volt configurations. 24 Volt strip allows for longer continuous runs and requires half the amperage of 12 Volt ...
What is the standard length of QolorFLEX LED tape?
QolorFLEX is most commonly sold in full reels which contain 5 meters (16.4ft) of product. Each end of the strip sold this way has a ...
What is the background color of the tape itself?
Currently, all QolorFLEX Tape is available with a white (1) background color as a standard product.If a background color other than white is required, contact ...
What is the max load per terminal for the Connect 10?
Maximum Load per Terminal 20A
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What environment can I use the Connect 10 in?
Indoor use only recommended.
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What is the warranty period for the Connect 10?
1 year
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What is the warranty period for QolorFLEX dimmers?
1 year
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What environment can I use the 5942/5943/5916/5917?
Indoor use only recommended.
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What is the difference between the 5916 and 5917?
5916 is a 2.4GHz Multiverse Dimmer5917 is a 900MHz Multiverse Dimmer
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What is the most up-to-date firmware for the QolorPoint?
V5.01TCT
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What is the warranty period for my Show Baby?
1 year
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What is the warranty period for my Multiverse Node 5902/5903?
1 year
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What is the warranty period for my Multiverse Transmitter 5910/5911/5912?
1 year
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What is the warranty period for my Multiverse Studio 5904/5905?
1 year
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What is the warranty period for my Receiver Card 5906/5907?
1 year
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What is the warranty policy for ETC?
2 years for ETC only
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