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• QolorPoint: What is the most up-to-date firmware for the QolorPoint?
  Answer: V5.01TCT ...
• QolorPoint: Do you offer fuse replacements for the QolorPoint Charging Case 7015?
  Answer: Yes. PN 101-01684 or you can purchase a replacement 0034.3124 - Fuse, Cartridge, Time Delay, 5 A, 250 V, 5mm x 20mm, 0.2" x 0.79", ...
• SHoW Baby: What is the warranty period for my Show Baby?
  Answer: 1 year ...
• Multiverse Transmitter: What is the warranty period for my Multiverse Transmitter 5910/5911/5912?
  Answer: 1 year ...
• Dimmer Products: My 5811 pops to green before fading out. How can I resolve this?
  Answer: We found that if the green value is 50% or higher we do not see the issue. Another option to get rid of the problem ...
• Receiver Card: USB configurator has an error when opening on macOS v15.0.1 Error reads
  Answer: Follow the instructions by Apple to open programs from unknown sources.https://support.apple.com/guide/mac-help/open-a-mac-app-from-an-unknown-developer-mh40616/mac ...
• Multiverse Studio: Multiverse Studio 5904 5905 firmware for MPU: Renesas
  Answer: As of November 2024, if a customer has a Multiverse Studio that has MPU: Renesas in the information screen they need to update the Host ...
• Wireless Products General: What is the size of antenna SMA nut and washer?
  Answer: The RP-SMA antenna jack is 1/4-36 thread.You can buy the nut and washer from Digi-Key or Mouser, below are links to Digi-KeyNut:TE Connectivity P/N NT-SMA-Ghttps://www.digikey.com/en/products/detail/te-connectivity-linx/NT-SMA-G/12821517Washer:TE ...
• Metal Accessories: How do I mount a 1520 Follow Spot Handle to a Color Source Spot?
  Answer: The handle was made for an incandescent source 4, but can be mounted like attached ...
• LED Tape: My Pixel tape flickers when used with LED strip tape on battery operated set piece.
  Answer: This issue has come up twice, once on the Michael Jackson tour and now a show in Italy. The solution for the Italy show was ...

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