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• Dimmer Products: What is the idle current of the 5942/43 and 5916/17 dimmers
  Answer: The 5942/43 dimmer draws 0.45W in wireless mode and 0.35W in wired mode.The 5916/17 dimmer draws 0.36W in wireless mode and 0.27W in wired mode. ...
• Multiverse Transmitter: When updating my transmitter 5910/5911/5912 while in bootload mode all the LEDs except the link
  Answer: Power down the device.With a paper clip or something similar press and hold the button next to the ethernet port. Power on the device while ...
• Dimmer Products: Error Blink patterns for the D4 Dimmer 5742
  Answer: Under Voltage - 1 blink between 1 second pauseInvalid DMX Address - 2 blinks between 1 second pauseInvalid Show ID - 3 blinks between 1 ...
• Fog: Where can I find my serial number on my AquaFog 3300?
  Answer: You can find the serial number on the control panel where the power ports are located. ...
• PDS Power Supplies: My PDS Screen says ARTNET INT! and will not allow me to do anything. What
  Answer: You will need to have the customer send the unit in on an RMA. The Ethernet LAN PHY chip made by Micrel will need to ...
• DMX Iris: How long is the 2199 Power Supply cable?
  Answer: The 2199 Power supply cable is a little over 3' long. The DMX cable is only 1' long. ...
• DMX Iris: Do you sell DMX 4 pin extension cables?
  Answer: No, we do not sell 4 pin DMX cables. ...
• Fog: My AquaFog 3300 does not want to power up properly. When I turn the heaters
  Answer: This indicated that you may have a faulty water level sensor. Please have the customer order a replacement 9900036 from the sales team. If this ...
• Multiverse Node: I attempted to update the firmware on my Multiverse Node 5902/5903 and received an error
  Answer: Please confirm that you have all the correct and most up-to-date firmware downloaded from our website. Then power down the device, unplug and replug the ...
• DMXcat: What wires go to what pins on the DMXCat 5-pin tail?
  Answer: Pin 1 - CommonPin 2 - Data NegativePin 3 - Data Positive Pin 4 - Empty Pin 5 - Empty ...

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