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• Fog: Do I need to fill to the fill line for my AquaFog to be operational?
  Answer: No, as long as the float is floating in the tank the unit will operate. Anything lower than the float the unit will protect itself ...
• DMXcat: Problems Pairing
  Answer: Sorry you’re having issues. The first thing you have to do is to make sure that your DMXcat dongle is not paired with your device. ...
• DMXcat: Update Loop
  Answer: Please make sure that your flashlight button on the side of the dongle is not stuck. If you need to please loosen the screws to ...
• DMXcat: DMXcat App says my phone does not support BLE
  Answer: Please go to the settings of your iPhone, select the DMXcat app and allow access to the Bluetooth hardware. ...
• DMXcat: Can I change the name of my DMXCat?
  Answer: Once connected to your DMXCat go back to the connect to device page and you can rename the device you are actively connected to. ...
• Wireless Products General: If the receiver looses signal from the transmitter does the DMX channels on the receiver
  Answer: When any CTI wireless receiver of any vintage looses signal, the DMX output stops. For fixtures to hold their last look, the fixture would need ...
• Candle: We got all of the candles to turn on and off from the lighting console
  Answer: In order for the candles to dim properly you will need to add a ghost load. We recommend adding a 100 watt light bulb to ...
• DMXcat: Can I use my DMXCat while it is charging?
  Answer: Yes, you can use your DMXCat while it charges! ...
• DMXcat: Can I share my fixture profiles in DMXCat
  Answer: Yes, you can. Sharing Setup Via Cat Yes, it is possible, but currently, due to some Android restrictions, it is a bit convoluted if you (or ...
• DMXcat: My secondary firmware will not update, I have tried forcing the update but it still
  Answer: The secondary processor has most likely failed. You will need to send in the DMXCat for repairs. Contact Support@citytheatrical.com. ...

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