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• Dimmer Products: 5942/5943 Firmware Update
  Answer: To install a firmware update: Download the new firmware .zip file from the CTI Website. It can be found in the download section of the product page. You ...
• Dimmer Products: How do I change my 5942 dimmer back to wired input mode without loosing any
  Answer: Remove power from the dimmer, press and hold bump buttons B and D, while applying power. Wait for all lights to flash, the status light ...
• Candle: Which dimmers can I use with my City Theatrical Candle?
  Answer: 5620 QolorFLEX 3x10A Dimmer (previously D3 Dimmer) Curve: In the Menu, go to Curve Selection. Set LED TV/Film Mode to 1. 5720 QolorFLEX 2x5A Dimmer (previously D2 ...
• Dimmer Products: My 5916/17 Unit does not power up
  Answer: -Check that power supply is outputting voltage. -Check polarity of DC voltage connection from power supply to dimmer ...
• Dimmer Products: My 5916/17 Unit powers up but can’t be controlled
  Answer: Use bump buttons to check that output is wired correctly. If operating in wireless mode, check that SHoW ID and SHoW Key (if used) and universe match ...
• Dimmer Products: MY 5916/17 Dimmer fault codes: Status light will blink red when problems are encountered
  Answer: Number of blinks: 1 Short circuit 2 Output overcurrent (>4A on any output) 3 Input overcurrent (>12.5A on total device) 4 Over temperature on any output 5 Under voltage 6 Over ...
• Dimmer Products: My multi-channel dimmer is only working on channel 1, red. What could be wrong?
  Answer: Check you power supply voltage and make sure that you are using the correct voltage. With 24V tape ran @ 12V, only the red color ...
• Receiver Card: My DMX devices connected to my 5906/5907 are flashing or moving every 3 to 5
  Answer: This typically caused by fixtures or devices that have a software issue that causes them to mistake RDM data for DMX. Turn off RDM traffic ...
• Dimmer Products: What is the Frequency Refresh Rate of the 5620?
  Answer: The 5620 and 5742 dimmers use the phrase "TV/Film Mode x" where x is 1 to 5 representing the PWM frequency output of the dimmer ...
• Dimmer Products: Will the 5722M or 5742M dimmer status light stay solid if functional?
  Answer: No, a solid RED status LED is not normal and the dimmer most likely is non-funtional. The Status LED will blink error codes as follows:Under ...

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