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• Dimmer Products: 5942/5943 Firmware Update
  Answer: To install a firmware update: Download the new firmware .zip file from the CTI Website. It can be found in the download section of the product page. You ...
• DMXcat: DMXcat App says my phone does not support BLE
  Answer: Please go to the settings of your iPhone, select the DMXcat app and allow access to the Bluetooth hardware. ...
• Multiverse Transmitter: How do I set a static IP address in my Multiverse Transmitter?
  Answer: Via the DMXCat app connect to your Multiverse Transmitter. Once you are connected please follow the following steps: 1. Select the purple Multiverse Transmitter button ...
• DMXcat: I am having connection issue with my DMXCat to Samsung Galaxy A9 with Android 10.
  Answer: 1. Clear the Bluetooth cache. You can clear the Bluetooth data cache on the phone or tablet to completely reset Bluetooth. 1. 1. To do this, open Settings, ...
• DMXcat: I am having connection issue with my DMXCat to Samsung Galaxy A9 with Android 10.
  Answer: 1. Clear the Bluetooth cache. You can clear the Bluetooth data cache on the phone or tablet to completely reset Bluetooth. 1. 1. To do this, open Settings, ...
• Candle: What is the difference between the Candle Kit (PN 3400), the Candle Kit 0-10V(PN 3410)
  Answer: The Candle Stick has the appearance of a real candle (4” white candle stick with dripping wax). It has a jack on the bottom to ...
• Candle: What is the difference between the Candle Kit (PN 3400), the Candle Kit 0-10V(PN 3410)
  Answer: The Candle Stick has the appearance of a real candle (4” white candle stick with dripping wax). It has a jack on the bottom to ...
• Candle: How long will the bulbs in my flame tips last?
  Answer: The average life of the lamps in the flame tips is one year of normal use when used with the standard 7.5V City Theatrical AC ...
• Multiverse Transmitter: Why can't I control DMX with Blackout Controller and my 5910/5911/5912 to 5902/5903/5900 but my
  Answer: Please go to the iPad settings and confirm that your device is staying on the designated WIFI network. ...
• DMXcat: When updating my DMXCat 6000 I receive this message “Update Error! Timeout” “HVVersionGet Error 10”
  Answer: You can try the following:1) Exit DMxcat app and turn off dongle2) Hold the flashlight button while powering up, the LED should go solid green3) ...

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